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This portal has been made available to centralize and organize the handling of the following requests:
Incident reporting
Questions
Support requests
Adjustments and corrections
For requests related to business rules, this channel will not provide support. In such cases, please contact your immediate manager to request assistance.
📚 Knowledge Base Before opening a ticket, we recommend consulting our Knowledge Base, where procedures, manuals, frequently asked questions, and solutions for common issues are available. Prior consultation can speed up the resolution of your request.
📝 If it is necessary to open a ticket, please describe the scenario clearly and objectively, attaching evidence (screenshots, logs, error messages) and, whenever possible, provide the steps to reproduce the problem.
Our team remains available to provide prompt, efficient, and quality service💻🛠️🚀
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